Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All returns require a RMA number and a copy of the original packing list. Initial shipping costs are non-refundable and deducted from the total return. FabricsOnSale.com will not be responsible for any return shipping costs. Please note that if a cutting request is made on an order, the item is no longer eligible for any returns as the item is cut to the customer request.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Downloadable software products
Some health and personal care items
Expedited Shipping Costs
Expedited Processing Costs
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds may be granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
We strongly urge our customers to order swatches to prevent any discrepancies, including, but not limited to, color accuracy, quality and texture. However, we will try to accommodate your requests so long as they are within our policies. Please note colors may vary from screen to screen due to differences in monitor resolutions. As a result, FabricsOnSale.com will not be responsible for color differences caused by monitors.
All damage claim requests must be made within 7 days of delivery. After 7 days, all damage claims will be considered null and void.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have processed your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 4 Belmont Avenue Brooklyn, New York 11212
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.